Privacy

This is a working draft. It is being reviewed before the shop opens and may change.

What we hold

• Your account: your name and email address from your Apexia sign-in, and the vehicles you add.
• Your vehicles' positions: the location, speed and time the tracker reports, about once a minute while moving. We keep these for 12 months and then delete them automatically.
• The tracker's health: its supply voltage, battery level and signal, so we can tell you when something is wrong.
• Vehicle details looked up from the registration you enter (make, model, tax and MOT dates) from the DVLA and DVSA.
• Orders and payments: payments are handled by Stripe. We never see or store your card number.

Who can see your vehicle's location

Only the people signed in to your account. Our support staff see whether a tracker is reporting, not where it is. If you ask us to look at your map to solve a problem, we open it through a recorded "view as customer" step.

Who we share it with

Stripe (payments), Amazon SES (sending email), DigitalOcean in London (hosting and backups), and the mobile network that carries the tracker's data. We do not sell data or use it for advertising.

Your rights

You can ask for a copy of your data or ask us to delete your account by emailing support@securetrak.co.uk.